Key points summary: 

• 60-day trial period from the date of fitting - not from the date of purchase. Which provides plenty of time to make the final decision to keep or return the hearing aids. 
• A full refund will be made upon Hearology’s receipt of the devices in full working order (see our Return and Refund policy for more information on this).
• Aftercare services are unlimited for 60 days from the date of fitting. Thereafter, you will be entitled to one aftercare appointment per year for a period of 5 years. Any additional appointments and/or interventions will be charged on a pay-as-you-go basis at £99 per appointment/intervention.
• After 5 years, aftercare appointments are charged on a pay-as-you-go basis at £99 per appointment. 
• Aftercare services and any applicable manufacturer warranty are only accessible whilst you are present in the UK. We will not facilitate repair or servicing of device(s) from any international location. 
• The warranty period on the hearing aids is 5 years from the date of purchase. Please note that batteries and charging docks for rechargeable products are only covered by a two-year warranty. 
• Out-of-warranty repairs are charged on a case-by-case basis.  
• An initial stock of spares such as rubber domes and wax filters is supplied free of charge with your hearing aids. Thereafter, all such hearing aid spares can be purchased from the Hearology online shop: shop.hearology.uk.
• It is your responsibility to ensure your devices are insured against loss, theft or damage. These events are not covered by the warranty.
• Hearology Direct has a team of Audiologists and it is not possible to request to see a specific one of them.

Definitions and Interpretation (that apply both these T&Cs and also to the Return and Refund policy):

“Device(s)” - Refers to either monaural or binaural hearing aids and other related accessories supplied to you.

“Services” - Means any relevant audiological services we have agreed to provide.

“Buyer” (“you”) - Means you, the purchaser of device(s) and/or services from Hearology.

“Hearology” (“we”, or “us”) - Means Hearology Ltd.

Both parties agree to all the following:

1.   SUPPLY OF DEVICE(S)

All device(s) are supplied subject to your satisfaction and, if you are not satisfied, you are entitled to a refund subject to the terms of the Return and Refund policy, provided that the device(s) are returned within 60 days (including bank holidays and weekends) from the date of your fitting appointment in original, as new, condition. Refunds will be processed by Hearology immediately upon our receipt of the returned device(s) in full working order, but the funds can take a few days to appear in your account - a process which is entirely outside of our control. See our Return and Refund policy for more information on this.

2.   WARRANTY

New device(s) are supplied in accordance with the terms of warranty provided by the manufacturer for a period of five years. Unless otherwise stated, the warranty period is valid from the date of your fitting appointment. The warranty covers issues arising from manufacturing defects or normal hearing aid usage. Water damage, excessive wax contamination or defects caused as a result of improper use, malicious or accidental damage are not covered. What constitutes improper use will be defined at the full discretion of Hearology. The duration and terms of the warranty on rechargeable batteries, chargers and other accessories may differ to the duration and terms of the hearing aid(s) warranty herein defined. Any repairs carried out by the manufacturer will be made free of charge during a valid warranty period. Outside of warranty, Hearology offers a reasonably priced, fixed rate repair service for device(s). Components replaced are guaranteed against any manufacturing or material defect arising within three months of repair. For older products, it may not be possible to carry out a repair (e.g. if certain parts have been discontinued) or to do so cost-effectively, therefore, we reserve the right to refuse repair work on devices over five years old or on the occasion of extreme damage and will instead offer an equivalent product at retail price.

It will be your responsibility to organise for Hearology’s safe receipt of any device(s) requiring repair. Hearology will organise and pay for the repaired device(s) to be returned to your home address. We will not facilitate or get involved in any way with sending device(s) to or receiving them from any international location for any reason.

3.    AFTERCARE SERVICES

The initial services such as the fitting, verification and any appointments to adjust or fine tune the hearing aid(s) are included in the cost of your purchase and are unlimited within the first 60 days. Your Audiologist will demonstrate and provide you details on how to care for your hearing aids, such as routine cleaning and any necessary maintenance that you can carry out at home yourself. After the 60 day period has expired, you are entitled to one, free-of-charge appointment annually. Thereafter, any aftercare appointments will be charged at £99 per appointment. This charge will apply to any aftercare services that are necessary for the ongoing maintenance, repair and performance of the device(s). The £99 charge applies irrespective of whether one or two hearing aids require attention. This aftercare includes, but is not limited to, services such as annual hearing tests to monitor any changes in your hearing, any optimisation of the hearing aid(s) settings, troubleshooting, app support, repairs or servicing. For repairs that need to be carried out by the manufacturer, it will be your responsibility to get the devices back to us safely so that we can liaise with the manufacturer to facilitate the repair. There is a fixed-price, repair charge for out of warranty device(s). This repair charge will always be signalled to you before the repairs are initiated. You cannot send device(s) directly to the manufacturer for repairs. Hearology’s aftercare services and any applicable manufacturer warranty are only valid whilst you present within the UK and are non-refundable in the event of relocation outside of the UK. 

Appointments may be arranged by telephone on 

020 3409 8421or

by email at allears@hearology.uk

4.   SUPPLY OF SPARES

Hearology will supply the following hearing aid spares, free of charge, with the device(s):

• 2x Packs of 8 wax filters,
• A sample selection of rubber ear tips/domes

Thereafter, all such hearing aid spares/consumables these are purchased at your own expense - you can use the Hearology online shop for convenience: https://shop.hearology.uk/

5.   HEARING AID INSURANCE

Neither Hearology nor the manufacturer’s warranty covers loss, theft or defects as a result of water damage, excessive wax contamination or arising as a result of improper use, malicious or accidental damage. We recommend that you insure your hearing aid(s) so that they are also covered for these eventualities. You may choose to add your hearing aid(s) to the home contents section of your household insurance. Hearology recommends that you clarify with your insurer the exact terms of your insurance to make sure that your policy covers you for the potential loss of your hearing aids both at home and outside of your home. Or you may wish to take out additional cover with your provider or cover from another provider to ensure that you are adequately protected against the potential loss of your hearing aid(s). In the event of losing your hearing aid/s, please contact Hearology in the first instance to assist in any insurance claims. Aftercare services are only available for devices supplied directly by Hearology, we will not facilitate any aftercare services to devices supplied or replaced by third parties under insurance or any other circumstances.

6. REPLACEMENT POLICY

Neither Hearology nor the manufacturer’s warranty covers loss, theft or irreparable damage to device(s) that require replacement. It is possible to re-purchase a lost, stolen or damaged device(s) from Hearology Direct, at which point the warranty and aftercare will begin again.